Sales Manager, Five-star luxury hotel and serviced apartments.

To develop and drive the sales strategy for the hotel and serviced apartments, generating new business and growing existing accounts across rooms, long-stay serviced apartments, conferences, events and food and beverage, in order to achieve revenue, occupancy and profitability targets while building enduring relationships with discerning corporate, diplomatic and leisure clients in line with the brand’s 5-star service standards.

• Develop and execute sales strategies to achieve revenue targets for both the hotel and the serviced apartment portfolio.
• Identify and secure new business across multinational corporate, diplomatic, government, NGO, MICE, luxury leisure and extended-stay relocation markets.
• Build and maintain strong relationships with key accounts, luxury travel consortia, Destination Management Companies (DMCs), relocation agents, embassies and tour operators.
• Drive room bookings, long-stay apartment occupancy, conference, banqueting and overall property revenue.
• Prepare proposals, quotations and negotiate corporate, consortia and long-stay rate agreements and contracts.
• Conduct client visits, sales calls, site inspections and familiarization tours to a 5-star presentation standard.
• Monitor luxury market trends, competitor set performance and emerging business opportunities.
• Collaborate with Marketing, Revenue and Operations to enhance brand visibility and uphold luxury service delivery.
• Represent the brand at international travel trade shows, luxury showcases, exhibitions and high-profile networking events.
• Maintain sales records in the CRM, prepare management reports and monitor performance against budget and forecast.
• Lead, coach and motivate the sales team to achieve set objectives and brand service expectations.
• Ensure exceptional guest and client relations, personalized follow-up and repeat business from key accounts.

• Bachelor’s degree in Sales & Marketing, Hospitality Management, Business Administration or a related field.
• At least 5 years’ experience in sales within a 5-star hotel, luxury serviced apartment or comparable upscale hospitality brand, with at least 2 years in a supervisory or managerial role.
• Proven track record of meeting or exceeding sales and revenue targets in a luxury or upper-upscale property.
• Established network of blue-chip corporate, diplomatic, MICE, relocation and luxury travel trade contacts in Kenya and the region.
• Strong command of revenue concepts such as occupancy, ADR, RevPAR, market share and length-ofstay mix for both rooms and apartments.
• Proficiency in Microsoft Office and working experience with CRM and hotel property management systems (e.g. Opera, Delphi or similar).
• A professional qualification in Sales or Marketing (e.g. CIM, MSK) is an added advantage.
• Exposure to international luxury brand standards, long-stay/serviced apartment sales or pre-opening experience is an added advantage.