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Sales Support Specialist- Nigeria

About our client:

Our client, a leading manufacturer of inputs in the taste and nutrition industry is looking for a Sales Support Specialist.

About the Role:

The Sales Support Specialist will enhance the sales team’s efficiency and productivity by acting as the primary contact for key account managers and coordinating information flow within the client and with external stakeholders.

Responsibilities include preparing reports and presentations, maintaining Salesforce (SFDC) data, and organizing team meetings. The role involves attending strategic meetings, updating key projects, and collaborating with marketing and commercial teams for customer engagements. Success in this role requires a proactive individual with advanced computer skills, excellent communication abilities, and the capacity to build strong relationships and identify process improvements.

Work Location: Nigeria

 Key Responsibilities:

  • Primary point of contact for key accounts managers to manage information flowing back into the organization, and a coordinator of data flowing from the client to the external stakeholders
  • Manage communication flow from sales back into the internal functional teams such as Supply Chain, RD&A, Regulatory, Commercial Finance, and Operations
  • Increase capacity and productivity of frontline account owners to focus on selling
  • Preparation and circulation of presentations & reports to the sales team for key meetings such as SFDC Updates; EPM Sales Updates and Call Report Performance
  • Scheduling & preparation for weekly team meetings and bi-weekly pipeline meetings
  • Attends appropriate Stage gate, Dashboard, Planning, Forecasting, and EUM End Use Market) meetings to provide the business leaders updates on key projects and represent the sales team
  • Maintain SFDC accuracy by ensuring that SFDC contacts, project updates, and close dates are up to date and information is provided by the sales team promptly
  • Work on Customer Engagements with marketing & Commercial teams to ensure customer visits are at the highest level
  • Adapt and develop ways of working to enhance the role and identify further efficiencies and process improvements

 

Qualifications and Skills:

  • Commercial or Operations professional with at least 3-5 years relevant working experience in a complex, multi-national organization preferably in the Retail, FMCG, or Food Service industry
  • Solid understanding of commercial and operational business management practices, with hands-on experience in data analysis, process improvement, and coordination work
  • Building strong customer relationships and delivering customer-centric solutions
  • Building partnerships and working collaboratively with others to meet shared objectives
  • Holding self and others accountable to meet commitments
  • Comfortable managing both internal and external relationships that include Commercial/Sales
  • team, General Management, Customers, and other stakeholders of different cultures
  • Ability to perform multiple tasks and adapt to changing priorities
  • Advanced computer skills (MS Office, CRM software)
  • Must be proactive, use individual initiative, follow assignments through to completion, and be attentive to detail and deadlines
  • Excellent verbal and written communication skills with the ability to effectively communicate with all levels of personnel
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