Sales Associate

Job Purpose

PAC Africa is recruiting a results-driven and customer-focused Sales Associate on behalf of a reputable
steel manufacturing company serving contractors, distributors, and industrial buyers across Nairobi and the wider Kenyan market. The successful candidate will support the commercial team in driving sales of steel products, building strong client relationships, and ensuring a high standard of customer service throughout the sales process.

Key Responsibilities

1. Sales & Customer Service
• Attend to walk-in customers and respond to product and pricing inquiries in a professional and
timely manner.
• Provide accurate information on the company’s steel products, specifications, and available stock.
• Guide customers through product selection and recommend suitable steel grades or product
types where appropriate.
• Handle customer complaints professionally and escalate unresolved matters to the supervisor.

2. Sales Transactions
• Process cash, credit, and mobile money payments including M-Pesa with accuracy and efficiency.
• Issue receipts, invoices, and delivery notes in accordance with company procedures.
• Maintain complete and orderly documentation of all daily sales transactions.

3. Stock Handling
• Assist with stock receiving, counting, and organized arrangement of steel products in the yard
and storage areas.
• Monitor stock levels continuously and report shortages or near-out-of-stock items to the
supervisor.
• Ensure all products are correctly labelled, categorized, and accessible for efficient customer
service.

4. Record Keeping
• Maintain accurate daily sales records and perform end-of-shift cash reconciliation.
• Update sales systems or manual registers promptly and without errors.
• Support the preparation of periodic sales summaries and reports as directed by management.

5. Housekeeping & Compliance
• Maintain a clean, organized, and safe sales and yard environment at all times.
• Adhere to all company policies, operational procedures, and workplace safety standards.
• Safeguard company assets and report any discrepancies, losses, or suspicious activity
immediately.

Requirements

Education
• Degree or Diploma in Business Administration, Sales, Marketing, or a related field (required).
• Additional training or certification in industrial sales, supply chain, or customer relationship
management is an advantage.

Experience
• Minimum 1–2 years of experience in a sale, FMCG, or manufacturing environment.
• Hands-on experience processing M-Pesa transactions and working with POS or manual cash
registers.
• Prior exposure to industrial or B2B sales, stock management, or yard operations is highly
desirable.

Skills & Competencies
• Strong interpersonal and customer service skills with a professional and confident demeanor.
• Accurate numerical and cash-handling ability with a high attention to detail.
• Ability to quickly learn and communicate technical product specifications for steel and related
materials.
• Good verbal communication skills in English and Kiswahili.
• Ability to work under pressure in a fast-paced, target-driven environment.

Personal Attributes
• High levels of integrity, honesty, and accountability.
• Proactive and self-motivated with a strong commercial awareness and work ethic.
• Reliable, punctual, and committed to maintaining professional standards.
• Team player who can also work independently with minimal supervision.

What’s On Offer

• A stable full-time role with a reputable steel manufacturing company in a growing industrial market.
• Structured onboarding and ongoing product knowledge and sales training.
• Competitive salary package commensurate with experience.
• A supportive team environment with clear reporting lines and room to grow.