Partnerships Success Lead

The ideal candidate is a collaborative and proactive professional with strong relationship management, operational, and analytical skills, a good understanding of Nigeria’s financial inclusion ecosystem, and the ability to turn partner relationships into long-term commercial growth.

• 1. Partner Relationship Management & Growth
• Build and maintain trusted relationships with partners at all organisational levels, from senior executives to branch and field teams.
• Serve as the primary point of contact between Turaco and its partners, ensuring consistent communication and effective coordination.
• Develop internal partner champions who support and promote Turaco’s products and services.
• Conduct regular partner check-ins, field visits, and performance reviews to identify opportunities for improvement and growth.
• Drive partner growth through increased customer adoption, product uptake, and GWP performance.
• Coordinate partnership launches and product rollouts while ensuring partner challenges are resolved promptly.
• Identify opportunities to expand existing partnerships and strengthen long-term commercial value.

2. Partner Activation & Commercial Performance

• Collaborate with Marketing and Commercial teams to execute partner activations that increase awareness, adoption, and customer engagement.

• Maintain strong engagement with partner branches and field operations beyond head-office relationships.

• Identify partner training needs and coordinate product knowledge and refresher sessions.

• Monitor monthly partner performance, identify declines in GWP or product uptake, and implement recovery plans.

• Track performance against annual targets and identify upselling, cross-selling, and expansion opportunities.

• Analyse partnership performance data and recommend actions to improve commercial outcomes.

• Work with internal teams to ensure successful execution of partner growth initiatives.

3. Country Operations & Market Intelligence

• Serve as a key contact for partners, underwriters, regulators, and relevant industry stakeholders in Nigeria.

• Monitor market developments, competitor activities, pricing, product innovation, and regulatory changes.

• Share market intelligence and emerging partnership opportunities with the Commercial and Business Development teams.

• Ensure partner invoices are issued accurately and on time, and payments are collected within agreed timelines.

• Proactively follow up on payment delays and escalate outstanding issues when necessary.

• Maintain operational controls and ensure partnership processes are followed consistently.

• Represent Turaco professionally and strengthen its reputation as a reliable and responsive partner.

4. Partner Experience & Operational Excellence

• Ensure partners receive a consistent, high-quality experience across all interactions with Turaco.

• Collaborate with Customer Experience, Claims, Operations, Finance, Technology, Product, and Marketing teams to resolve partner issues.

• Anticipate partner needs and proactively address potential operational and relationship challenges.

• Maintain clear communication, honour commitments, and ensure timely follow-through on partner requests.

• Gather and use partner feedback to improve products, processes, and service delivery.

• Contribute to shared commercial objectives by supporting new business acquisition, existing partnership growth, and improved partner and customer experiences.

• Promote cross-functional collaboration and accountability across the Revenue Centre.